Snippets
Snippets are short pieces of custom text content you add directly in the dashboard. Use them for corrections, FAQ answers, or special instructions that guide how the co-pilot responds.
When to Use
- You need to correct or clarify something from another source
- You want to add FAQ answers without creating a full document
- You need to give the co-pilot specific instructions for certain topics
- You want to fill gaps in your existing documentation
Creating a Snippet
Open the Pillar dashboard and navigate to the Knowledge section.
Click Add Source and select Snippets.
Enter a title and the content for your snippet. You can also add custom instructions that tell the co-pilot how to use this content.
Click Create. The snippet is indexed immediately.
Examples
Correcting outdated information
If your docs mention a deprecated feature, add a snippet:
Title: Pricing page update
Content: The Starter plan is now $29/month, not $19/month as shown in some documentation. The plan includes 5 seats and 10,000 messages per month.
Adding FAQ answers
For common questions that aren't covered in your docs:
Title: How to cancel a subscription
Content: To cancel your subscription, go to Settings → Billing → Cancel Plan. Your access continues until the end of the current billing period. Refunds are available within 14 days of charge.
Custom AI instructions
Guide how the co-pilot handles specific topics:
Title: Competitor comparison policy
Content: When users ask about competitors, focus on what our product does well. Don't make negative claims about other products. Redirect to our comparison page at /compare for details.
Tips
- Keep snippets focused on a single topic for better retrieval
- Use clear titles — the co-pilot uses them to find relevant snippets
- Snippets are always current since you edit them directly (no sync needed)
- Add custom instructions to control how the co-pilot uses the content